Last updated: July 23, 2026 · Version 2026-07-23
These Terms of Service ("Terms") are a binding agreement between Shand Labs LLC, a Florida single-member limited liability company ("Company," "we," "us," or "our"), and the person or entity that accesses or uses our services ("you," "your," or "Customer"). By creating an account, clicking "I accept," or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
If you are entering into these Terms on behalf of a business or other entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.
"Services" means the Company website, the You Got A Site platform at yougotasite.com and app.yougotasite.com, the generation, hosting, editing, and publishing of marketing websites, domain registration and management performed on your behalf, and all related software, tools, and support.
"Site" means a marketing website we generate, host, and/or publish for you. "Domain" means an internet domain name we register, renew, or manage on your behalf. "Customer Content" means text, images, logos, media, business information, and other materials you provide, upload, or authorize us to use (including information sourced from your public business listings). "Subscription" means a recurring paid plan for the Services.
We generate themed marketing websites for local businesses, host and publish those websites, and — at your direction — register and manage a custom Domain for your Site. We may modify, add, or discontinue features at any time. We do not guarantee that the Services, any Site, or any Domain will be uninterrupted, error-free, or available at any particular time.
You must be at least 18 years old and able to form a binding contract. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.
Charges. You agree to pay all fees for the Services you select, including any one-time setup fee, recurring Subscription fees, and any applicable Domain charges described in Section 5. Fees are stated at the point of purchase.
Payment processing. Payments are processed by our third-party processor (Stripe). By providing payment information, you authorize us and our processor to charge your payment method for all applicable fees, including recurring charges, until you cancel.
Auto-renewing Subscription. Your Subscription renews automatically at the then-current rate for successive billing periods until cancelled. You authorize recurring charges. You may cancel at any time as described in Section 9; cancellation takes effect at the end of the current billing period unless stated otherwise. Where required by law, we will provide renewal notices and honor cancellation rights.
Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes other than taxes based on our net income.
Price changes. We may change fees prospectively. We will provide notice of material changes before they take effect; continued use after the change constitutes acceptance.
No refunds (our fees). Except where required by law or expressly stated in writing, all fees we charge you are non-refundable, including Domain registration fees and amounts already incurred on your behalf. This clause governs the fees the Company charges you. Refunds, returns, and chargebacks on your own store sales through the Online Store add-on are handled by you, in your own Stripe account, as set out in the Store Schedule, and are not governed by this clause.
Failed payments / past due. If a charge fails or your account becomes past due, we may suspend or limit the Services and take the actions described in Section 5.5 regarding your Domain.
Authorization and agency. When you request a Domain, you authorize us to act as your agent to search for, register, configure, renew, and manage that Domain on your behalf through our registrar (Amazon Route 53) and its registry partners. You authorize us to provide registrant and contact information and to take registrar actions necessary to provide the Services.
Registrant of record. Unless we expressly agree otherwise in writing, the Company (or our designated contact) is listed as the registrant of record for Domains we register for you, and we manage the Domain on your behalf as part of the Services so we can automate registration, DNS, certificates, and renewals. The Domain is yours: you may take it with you at any time (see "Transferring your Domain out").
Third-party terms. Domain registration is governed by ICANN policies, the applicable registry’s policies, and the AWS Route 53 Domain Registration Agreement. By requesting a Domain, you agree to be bound by those agreements as they apply to you, including requirements to provide and maintain accurate registration and contact information. Providing false or misleading information may result in suspension or cancellation of the Domain by third parties outside our control.
Domain pricing. Standard Domains priced at or below $20 per year are included in your Subscription at no additional charge. For Domains priced above that amount, the difference is added as a one-time charge at checkout (for example, a Domain priced at $70/year adds a $50 charge). We do not guarantee that any particular Domain is available, eligible for registration, or registerable at a given price; availability and price are determined by third parties at the time of registration and may change between selection and registration.
Renewals, auto-renewal, and good standing. We enable auto-renewal on your Domain by default. If your account is not in good standing (for example, your Subscription is past due, unpaid, or cancelled), we may disable auto-renewal, and we will attempt to notify you. If your Subscription lapses or your account remains not in good standing, your Domain may not renew and may expire, after which you may permanently lose the Domain and your Site may go offline. You are responsible for maintaining an active, paid Subscription if you wish to keep your Domain and Site live. We are not liable for the loss, expiration, suspension, or non-renewal of any Domain resulting from non-payment, account status, inaccurate information, or third-party action.
Trademarks and rights. You represent and warrant that your requested Domain name and your use of it do not infringe or violate the trademark, intellectual-property, or other rights of any third party, and do not violate any law. You are solely responsible for your choice of Domain name.
Transferring your Domain out. You may transfer a Domain we registered for you to another registrar at any time, self-service, from your account portal — whether or not your site subscription is active. We will unlock the Domain and provide its authorization (EPP) code on request; you then complete the transfer at your chosen registrar. Transfers are subject to ICANN rules, including the 60-day lock that applies after a Domain is first registered or last transferred, and to the gaining registrar’s fees. When a Domain leaves our account, the related site hosting ends and we may remove the associated DNS, certificate, and distribution resources. We do not charge a fee to release your Domain.
WHOIS / privacy. We may enable privacy protection on Domains where available. You consent to the publication or masking of registration data as required by applicable registrar, registry, and ICANN policies.
You agree not to use the Services, any Site, or any Domain to: (a) violate any law or regulation; (b) infringe intellectual-property or privacy rights; (c) publish content that is fraudulent, defamatory, obscene, harassing, hateful, or otherwise objectionable; (d) distribute malware, spam, or engage in phishing; (e) sell or promote illegal goods or services; (f) misrepresent your identity or affiliation; or (g) interfere with or compromise the integrity or security of the Services. We may investigate suspected violations and may suspend or remove any Site, Domain, content, or account that we reasonably believe violates these Terms or the law, with or without notice.
Your content. You retain ownership of your Customer Content. You represent and warrant that you own or have all rights necessary to provide your Customer Content and to authorize its use as contemplated here, and that it does not infringe any third-party rights or violate any law.
License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for formatting, rendering, and optimization), publish, and display your Customer Content as necessary to provide and promote the Services.
Responsibility. You are solely responsible for your Customer Content and for ensuring it is accurate and lawful. We are not obligated to monitor Customer Content but may remove it at our discretion. We respond to notices of alleged copyright infringement; send notices to support@yougotasite.com.
The Services, including all software, templates, designs, components, the You Got A Site name and branding, and all related intellectual property, are owned by us or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your Subscription solely for your internal business purposes. You may not copy, modify, reverse-engineer, resell, or create derivative works from the Services except as expressly permitted.
These Terms apply while you use the Services or maintain an account. You may cancel your Subscription at any time through your account or by contacting us; cancellation takes effect at the end of the then-current billing period.
We may suspend or terminate the Services or your account, in whole or in part, with or without notice, if you breach these Terms, fail to pay, or use the Services unlawfully, or as necessary to comply with law or protect the Services or others.
Upon termination, your right to use the Services ceases, your Site may be taken offline, and your Domain is handled as described in Section 5.7. Sections that by their nature should survive (including Sections 4, 5.5–5.7, 7.1, 8, 10–15) survive termination.
THE SERVICES, SITES, AND DOMAINS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY DOMAIN WILL BE AVAILABLE OR RETAINED, OR THAT ANY SITE WILL ACHIEVE ANY PARTICULAR RESULT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, OR FOR THE LOSS, EXPIRATION, OR NON-RENEWAL OF ANY DOMAIN, ARISING OUT OF OR RELATED TO THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless the Company and its officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content; (b) your choice or use of a Domain name, including any trademark or intellectual-property claim; (c) your use of the Services; (d) your violation of these Terms or any law; or (e) your violation of any third-party right.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.
Except for claims that qualify for small-claims court or seek injunctive relief for intellectual-property infringement, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by a nationally recognized arbitration provider under its rules, with the arbitration taking place in Florida.
Class-action waiver. You and we agree that claims may be brought only in an individual capacity and not as a plaintiff or class member in any class or representative proceeding. To the extent arbitration applies, you and we waive the right to a jury trial.
Changes to these Terms. We may update these Terms. We will post the updated Terms with a new "Last updated" date and, for material changes, provide reasonable notice. Continued use after changes take effect constitutes acceptance.
Third-party services. The Services rely on third parties (including Amazon Web Services, Stripe, and others). We are not responsible for third-party services, and your use of them may be subject to their terms. Our handling of personal information is described in our Privacy Policy at https://yougotasite.com/privacy.html.
Entire agreement; severability; waiver. These Terms are the entire agreement between you and us regarding the Services and supersede prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver.
Assignment; force majeure; notices. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures due to events beyond our reasonable control. We may provide notices to you by email or through the Services. You may contact us at support@yougotasite.com or 1691 Forum Pl, Ste B #492, West Palm Beach, FL 33401.
Payment processing. We use Stripe to process payments. By providing payment details you authorize us and Stripe to charge your payment method for the fees you incur, as described in Section 4.
The Store platform (Stripe Connect). If you purchase the Online Store add-on, we act as a Stripe Connect platform that enables you to accept payments for your own sales. For those sales you are the merchant of record and the seller; buyer funds settle into your own connected Stripe account, not to us; and we collect a platform application fee on each sale (disclosed before you enable the add-on and charged in addition to Stripe’s own processing fees). You must accept the Stripe Connected Account Agreement during onboarding. We are not the seller of, and are not responsible for, your products, their fulfillment, or your tax, refund, and chargeback obligations.
Add-on Schedules. Some Services are add-ons with their own terms, set out in the Schedules to these Terms. When you purchase an add-on, its Schedule is incorporated into and forms part of these Terms, and if a Schedule conflicts with the main body of these Terms for that add-on, the Schedule controls for that add-on.
The following add-on Schedules are incorporated by reference when you purchase the corresponding add-on: the Online Store Schedule; the Local SEO Schedule; the Bespoke Website Schedule; the Professional Email Schedule; the Reviews Schedule; and the Direct Mail Schedule. Each Schedule is published on our website and linked below.